Advice Session Supervisor - South East Northumberland
Citizens Advice Northumberland offers free and confidential advice online, over the phone, and in person. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Our service supports people who face every kind of barrier and challenge to social and/or financial inclusion, and we help them to find the solution to their issue(s) and to find a way forward that works for them.
Citizens Advice Northumberland is at an exciting time in its history as we come through the Covid19 pandemic having supported over 20,000 Northumberland residents. Our service is never more needed than now and as a result, we are looking to increase support in our network of face to face offices across the county.
We are looking to recruit Advice Session Supervisors to provide support and guidance to our volunteer advisers working in our face to face offices across the South East of Northumberland both in person and remotely to ensure that the consistency and accuracy of our advice is maintained to Advice Quality Standards and that all our advisers have the requisite supervision and support to complete their roles successfully.
Salary: £20,423 to £25,529 pro rata depending on experience
Hours: 24 hours per week
Closing date: 9.00am Wednesday 4th August
Interview date: Wednesday 11th August
Location: We are looking for Advice Session Supervisors to cover the
South East of the county in particular. Some travel
across Northumberland will be required.