Bridge Worker

Citizens Advice Northumberland, a partner in the Bridge Project, has a vacancy for a Bridge Worker.

The Bridge Project delivers an employability support project across Northumberland that helps individuals who are furthest from the labour market, move closer to employment. For some people this will mean securing paid employment or work experience via volunteering.  For others, accessing training, improving skills, increasing confidence and overcoming other barriers to employment and training.

The Bridge Project is funded by The European Social Fund and The National Lottery, through The National Lottery Community Fund as part of the Building Better Opportunities Programme and is a partnership between Northumberland County Council and six voluntary and community sector delivery partners.

We are looking for a highly motivated worker with relevant experience of working with individuals furthest from the labour market, to identify, develop and work towards person centred goals that achieve positive outcomes for the individual and the project.

It is one of several projects across the country which is resourced by The European Social Fund and The National Lottery, through The National Lottery Community Fund as part of the Building Better Opportunities Programme who are investing in local projects tackling the root causes of poverty, promoting social inclusion and driving local jobs and growth.

The Bridge Project provides voluntary, accessible and coordinated support across the whole of Northumberland for people who are long term unemployed and meet the Bridge criteria.

The Bridge Project is funded by The European Social Fund and the National Lottery, through the National Lottery Community Fund

Contract Length: Fixed term contract funded until September 2021

Actual Salary: £23,629 pa (pro rata)

Hours: As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer up to 37 hours a week.

Responsible to:  Lead Advice Worker – Bridge Project

Role Purpose:   To provide holistic needs led support for those furthest from the labour market in order to move people closer to employment.  This will involve high level quality support, guidance and mentoring to service users aged 16 – 65 accessing the Bridge Project.  You will work in a person centred way to drive outcome improvements by utilising expertise, skills and a wide range of strategies to positively challenge and overcome the barriers in an individuals’ personal journey to employability.



This post will require extensive travel throughout Northumberland.

One of 3 sites (Ashington, Hexham, Berwick), with an expectation to work on a countywide basis to meet the needs of the service. 

The Citizens Advice Service

The aims of the Citizens Advice service are:

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives.

Citizens advice Northumberland provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.  It values diversity, promotes equality and challenges discrimination.

In furtherance of its aims the service follows policies of non-discrimination and seeks to be an Equal Opportunities Employer.

Main Duties

Main Duties:

Working with service users

  • Build and maintain trusting relationships with service users who have multiple barriers, complex needs and health inequalities to move them closer to employment.
  • Manage and support a dedicated caseload and provide a comprehensive package of support for service users, including, but not limited to, assessment, guidance and mentoring.
  • Work with service users to create tailored action plans and support them throughout their journey to achieve measurable goals, with timely and effective reviews to track progress.
  • Provide a single point of contact for service users, internal and external stakeholders to ensure progress and, where required, put in place steps and take actions to get plans back on track.
  • Deliver and develop resources and packages of direct practical support and assistance to service users in order to facilitate development of skills, confidence and attributes that lead to progression and achievement of personal goals and outcomes.
  • Understand and take appropriate steps to manage risks, behaviours and concerns in order to protect vulnerable people and safeguard children.
  • Effectively manage working relationships and referral mechanisms with multi agency partner providers in order to deliver and co-ordinate action plans, interventions and employability support.
  • Keep clear and up to date records using the management information system to facilitate a compliant monitoring, verification and reporting system.
  • Build and maintain healthy relationships within and across the Bridge partnership and external support to facilitate and secure access in a timely and appropriate manner.

Learning and development

  • Keep up to date with legislation, policies and procedures and undertake appropriate training.
  • Read relevant publications to maintain knowledge and expertise.
  • Prepare for and attend relevant supervision sessions / staff meetings / project meetings / Trustee Board meetings as required.

Service development

  • Comply with all systems for monitoring and reporting on client satisfaction and the outcomes to inform the design, delivery and evaluation of the Bridge Project.
  • Develop and maintain comprehensive local resources which identify other sources of help and support.
  • Share skills and learning across the partnership, providing guidance, if required, to colleagues on approaches and strategies.
  • Help to raise and maintain awareness of the project.

Other duties

  • Uphold the aims, policies, and membership requirements of Citizens Advice.
  • Liaise and develop links with statutory and non-statutory organisations and represent the Citizens Advice service on outside bodies as required.
  • Comply with all monitoring and reporting requirements and provide progress reports for senior managers, the Trustee Board, Citizens Advice, and project funders as required.
  • Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues.
  • Adhere to the organisation’s information assurance policies and procedures and report any breaches or incidents of non-compliance.
  • Undertake any other duties that are consistent with the level of the post and ensure the effective delivery and development of the organisation’s services.


Person Specification

Person Specification – Bridge Worker

Essential Requirements

  1. An understanding of and commitment to the aims, principles and policies of the Citizens Advice service.
  2. Recent and substantive experience of providing support, guidance and motivation to service users to help them overcome barriers and move closer to the labour market.
  3. Experience of and commitment to working in a person centred way with individuals with complex needs to assess, develop and deliver action plans to achieve personal progression.
  4. Experience of case management and of delivering outcomes for service users to achieve individual goals and service contract targets.
  5. Experience of handling challenging and confrontational behaviour to minimise risk and safeguard.
  6. Ability to initiate, develop and sustain effective relationships with service users and professionals.
  7. The ability to be self-motivated and capable of responding independently to problems and situations and exercising initiative within the remit of the project.
  8. The ability to communicate well with a wide cross section of people including members of the public, statutory and non-statutory agencies.
  9. The ability to monitor and maintain own standards, prioritise work and meet deadlines and targets.
  10.  The ability to give and receive feedback objectively and sensitively and a    willingness  to challenge constructively.
  11. An organised approach to work and the ability and willingness to follow set procedures concerning case and file management.
  12. The ability to work independently and as part of a team.
  13. The ability to use ICT effectively to access information; record statistics; maintain accurate case records and promote and develop the service.
  14. A commitment to continuing professional development.
  15. A flexible approach to working, including evenings and weekends when and if required.
  16. The regular use of a car for work purposes.

Contact Information

Further Details – Bridge Worker

This is a fixed term post funded until September 2021 by the Big Lottery and the European Social Fund as part of the Building Better Opportunities Programme.

The post holder will be based in one of 3 sites (Ashington, Hexham, Berwick), but will be expected to work on a county wide basis to meet the needs of the service.

Normal hours of work for a full-time worker are Monday to Thursday 9.00am to 5.00pm and Friday 9.00am to 4.30pm with a 30 minute unpaid break.

Travel expenses will be paid for all authorised business travel.

Closing date for applications is: Tuesday 3rd March 9.00am

Interviews will be held on: Thursday 12th March

An application form and more detail can be obtained from Sarah Hall:

07384 510724

Please ensure that you receive a read receipt.

The Bridge Project is funded by The European Social Fund and the National Lottery, through the National Lottery Community Fund