Fuel Poverty Advice Worker

What makes my job worthwhile? Helping customers through difficult and stressful situations, helping them to make sense of their energy bills, empowering them to take control, mediating to resolve problems and helping them towards solutions that will benefit their whole household.’ is how one of our Fuel Poverty Advice Worker describes their work.

Could you help someone to overcome the challenges of living in a fuel poor home?

Are you passionate about achieving the best outcomes for local people?

This is a great time to join our busy team and work in this challenging yet rewarding role!

Fuel Poverty affects over 18,000 households in Northumberland, resulting in multiple risks to health and wellbeing for those affected. Our specialist Energy Project reduces these numbers by supporting people to feel confident in managing their energy bills and helping them to stay warm and well at home.

We are looking for highly motivated individuals with relevant experience of providing advice and information. You will have a passion for working with people, helping them through challenging situations with a willingness to train and learn on the job.

We will also accept applications from candidates who are as yet untrained in advice but who can show a basic understanding of and interest in the subject and who have the skills and ability to train quickly.

Citizens Advice Northumberland offers free and confidential advice online, over the phone, and in person. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Salary:                     £19,733 – £24,667 pro rata depending on experience

Hours:                     As part of our commitment to being a flexible employer,
applications are welcomed from candidates 
who are able to offer up to 30 hours a week.

Location:                You will have an office base but will be expected to
travel across Northumberland dependent on need.

Closing date:         9.00am Thursday 4 November 2021

Interviews:           Tuesday  16 November 2021