Help to Claim Adviser

One of our Advisers recently said: ‘I wanted to do something of value. Now I help people gain more confidence using IT, help them overcome the hurdles claiming Universal Credit and help them reduce the stress and anxiety they feel about their financial situation. I believe I now do that and my job satisfaction is very high.’

The Help To Claim service offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. 

We are looking for applications for a Help to Claim Adviser that demonstrate a good working knowledge of the benefits system and excellent IT skills, to support clients to make and complete their new Universal Credit claim, via the telephone, webchat and face to face. You will have a passion for working with people, helping them through challenging situations with a willingness to train and learn on the job.

We will also accept applications from candidates who are as yet untrained in benefits advice but who can show a basic understanding of and interest in the subject and who have the skills and ability to train quickly.

Citizens Advice Northumberland offers free and confidential advice online, over the phone, and in person.  We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Vacancy Details

Salary:    £19,047 to £23,440 pro rata depending on experience

Hours:    As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer up to 37 hours a week.

Location: Ashington for trainees

Remote/home working is an option for fully trained HTC advisers

Closing date: 9.00am 7th April 2022

Interview date: Thursday 14th April 2022

Job Title: Help to Claim Adviser