Help To Claim Adviser

One of our Advisers recently said:  “I wanted to do something of value. Now I help people gain more confidence using IT, help them overcome the hurdles claiming Universal Credit and help them reduce the stress and anxiety they feel about their financial situation. I believe I now do that and my job satisfaction is very high.”

The Help To Claim service offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives and is delivered by telephone, email and web chat. 

We are looking for applications for a Help to Claim Adviser that demonstrate a good working knowledge of the benefits system and excellent IT skills, to support clients to make and complete their new Universal Credit claim.  You will have a passion for working with people, helping them through challenging situations with a willingness to train and learn on the job.

We will also accept applications from candidates who are as yet untrained in benefits advice but who can show a basic understanding of and interest in the subject and who have the skills and ability to train quickly.

Citizens Advice Northumberland offers free and confidential advice online, over the phone, and in person.  We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.


Employees benefit from:

  • Being part of a highly committed team who work together to bring about positive changes for individuals, local communities and society as a whole
  • Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
  • Full training appropriate to the role
  • 36 days annual leave (including bank holidays) for full time employees
  • Access to our Better Health at Work programme
  • Enrolment in the Company Pension Scheme

Citizens Advice Northumberland is a Disability Confident and Living Wage employer and has signed the North of Tyne Good Work Pledge.

Vacancy Details

Job Title:  Help to Claim Adviser

Salary:  £20,971 – £24,612 depending on previous experience in an advice setting

Hours:  As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer anything up to 37 hours a week.

Location:  Ashington Hub

Closing date:  9.00am Tuesday 28 November 2023

Interview date:  Tuesday 05 December 2023


To find out more about the role contact:

Alison Darnton


T: 01670 618008