Help to Claim Adviser

Citizens Advice Northumberland has an exciting opportunity to recruit a Help To Claim Adviser.  The Help To Claim service offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. 

We are looking for applications that demonstrate a good working knowledge of the benefits system and excellent IT skills, to support clients to make and complete their new Universal Credit claim, via the telephone, webchat and face to face.

Vacancy Details

Salary:                    Up to  £21,836 pro rata depending on experience

Hours:                    As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer                                                                   up to 19 hours a week.

Location:               Ashington but with travel to other offices dependent on need.

Closing date:        9.00am 5th May 2021

Interview date:   11th May 2021