Macmillan Welfare Benefits Caseworker

Citizens Advice Northumberland offers confidential advice online, over the phone, and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. 

Funding from Macmillan Cancer Support allows us to provide a welfare benefits advice service to assist people affected by cancer to help identify and claim available financial support after a diagnosis.   This advice is provided face to face in people’s homes and outreach locations, as well as over the telephone and via digital means.

We are looking for an adviser who ideally has previous experience of delivering welfare benefits advice, but we will also consider applications from people who can demonstrate the ability and willingness to undertake training to achieve the desired competencies. 

You will demonstrate highly developed listening, communication and interpersonal skills necessary to handle emotional and complex situations in a way which always balances empathy with professionalism.   You will also have excellent IT and case recording abilities. 

Vacancy Details

Salary:                 £19,733 – £24,667 pro rata depending on experience

Hours:                  As part of our commitment to being a flexible employer, applications are welcomed from                                                                                                                              candidates who are able to offer up to 37 hours a week.

Location:             The role will be based in one of our Northumberland offices.

Closing date:       9.00am Wednesday 4th August 2021

Interview date:    Wednesday 11th August 2021