Welfare Benefits Support Officer

If making a difference in people’s lives and helping others do the same is important to you, we have an exciting opening at Citizens Advice Northumberland.

We are recruiting a Welfare Benefits Support Officer to provide support to the Welfare Benefits team by carrying out a range of administrative tasks and activities that prepare clients to receive welfare benefits advice.

We are looking for a highly motivated individual who has experience of working in a fast paced administrative position, is reliable, and can demonstrate a willingness to learn and develop quickly. 

You will have exceptional communication and organisational skills and a passion for the aims and objectives of Citizens Advice Northumberland.


Employees benefit from:

  • Being part of a highly committed team who work together to bring about positive changes for individuals, local communities and society as a whole
  • Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
  • Full training appropriate to the role
  • 36 days annual leave (including bank holidays) for full time employees
  • Access to our better Health at Work programme
  • Enrolment in the Company Pension Scheme

Citizens Advice Northumberland is a Disability Confident and Living Wage employer and has signed the North of Tyne Good Work Pledge.

Vacancy Details

Job Title:  Welfare Benefits Support Officer

Salary:  £19,047 – £21,108 depending on experience

Hours:  As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer anything up to 37 hours a week.

Location:  Ashington

Closing date:  9.00am Tuesday 14 March 2023

Interview date:  21 and 22 March 2023


To find out more about the role contact:

Alison Moon


01670 618008