Young Trustee

We are currently seeking new trustees to join our board to further strengthen our reach and impact into the communities of Northumberland. 

In this round of trustee recruitment, we particularly welcome applications from younger people to reflect the communities we serve and provide a perspective on the services we provide and how we can ensure they are fit for purpose for the future generations.

We would also encourage applications from individuals who would wish to hold an office within the charity as we will be looking to appoint a new Chair, Vice-Chair, Treasurer and committee chairs from within our number as the current incumbents’ terms end over the course of 2021/22.

What’s in it for you?

Decisions made by the board set the direction of our charitable activities and have a major influence on the success of our work so that local people are able to take decisions that directly affect their lives. The role provides a unique insight into the issues facing local communities and being a part of improving local people’s lives is very rewarding. 

What difference will you make? 

The trustees are collectively responsible for the overall governance and strategic direction of Citizens Advice Northumberland and for developing the organisation’s aims, objectives and goals in accordance with governing documents and legal and regulatory guidelines and your energy and ideas will drive the organisation forward. 

The Citizens Advice Service

The aims of the Citizens Advice service are:

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives.

Citizens advice Northumberland provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.  It values diversity, promotes equality and challenges discrimination.

In furtherance of its aims the service follows policies of non-discrimination and seeks to be an Equal Opportunities Employer.

The Role

Citizens Advice Northumberland is currently seeking new trustees to join our board to strengthen our reach and impact into the communities of Northumberland, which last year supported over 22,000 people and to bring a new perspective and dimension to a committed and enthusiastic board and Executive Team.  

Who are Citizens Advice Northumberland?

We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Life can be tough for everyone at times and the need for free, confidential, independent advice in the coming years will be more important than ever as we are set for a period of uncertainty, complexity and change.

2019 marked the 80th anniversary of our service and we’re still reaching those in need of help 80 years on. We’re still offering face to face advice for anyone who needs it from 10 locations in the County, but today we’re increasingly reaching people in new ways too, through our website, webchat, over the phone and thanks to Covid on videoconferencing, social media and emails.

Benefits, debt and housing are areas we have always worked on and it’s likely they will always be central to what we do, but we’re increasingly working on very different kinds of problems too. We help people understand their consumer and employment rights and pension choices, deal with energy suppliers and preparing representation for people in court. 

Now more than ever we are also working together and using our unique insight into the issues people are facing today to show big organisations and the government how they can make things better for people. We challenge prejudices and assumptions in order to solve problems and make people’s lives easier. Our campaigns have contributed to real improvements in millions of people’s lives – from changes to Universal Credit and a price cap on rent-to-own products, to more rights for renters and a better deal for energy consumers. Because that’s why we’re here. To give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.  For everyone, for 80 years.

It’s an exciting time to join us as we continue to develop the service to meet the changing needs of Northumberland. Our current delivery includes:

  • Countywide face to face, telephone and digital Advice and Advocacy services
  • Macmillan Caseworkers providing welfare benefits support to those with life limiting illnesses and cancer
  • British Gas Energy Trust advisers supporting people in fuel poverty to be able to both heat and eat.
  • Energy Redress Home Visits to support the most vulnerable in our communities 
  • The Bridge Project, our Building Better Opportunities programme, Advice Workers supporting those furthest from the labour market with finance, benefits and debt advice and casework
  • Help to Claim, our National Citizens Advice offer for Universal Credit claimants helping them navigate the system of UC application, evidencing and award
  • Money Advice Service, our FCA regulated debt and financial inclusion service supporting people managing £5million of debt in Northumberland this year

Further details of the role can be found at here

Main Duties

Main duties and responsibilities for all trustees

Each individual member of the trustee board has a responsibility to contribute to the discharging of the board’s duties. They can do this by:

  • maintaining an awareness of the business of the local Citizens Advice
  • taking responsibility for their own learning and development
  • regularly attending, preparing for and taking a full part in meetings
  • actively contributing to setting policy and strategic direction, defining goals, setting targets and evaluating performance
  • monitoring whether the service complies with its governing document, whether it meets Citizens Advice standards and how well the advice needs of the local community are being met
  • monitoring the financial position and ensuring that the local Citizens Advice operates within its means and objects, and that there are clear lines of accountability for day-to-day financial management
  • supporting the development of the local Citizens Advice through participation in agreed projects
  • actively seeking to further the strategic objectives of the local Citizens Advice, and acting in its best interests at all times
  • maintaining confidentiality about any sensitive or confidential information received in the course of duties as a trustee.

Person Specification

Personal skills and qualities for all trustees

Each individual member of the trustee board brings skills and qualities to the board. They add to the collective knowledge and experience by providing:

  • commitment and availability to attend trustee board meetings
  • effective communication skills and willingness to participate actively in discussion
  • willingness to gain knowledge of local needs and resources
  • commitment to the aims, principles and policies of the Citizens Advice service, including those relating to equal opportunities, independence, and research and campaigns
  • willingness and ability to act in the best interests of the local Citizens Advice
  • ability to understand and accept their responsibilities and liabilities as trustees and employers
  • willingness to participate in democratic process which develops Citizens Advice policies by area and nationally
  • numeracy to the extent required to understand accounts with the support of a treasurer
  • willingness and ability to learn, and to develop and examine their own attitudes
  • ability to think creatively and strategically, and exercise good, independent judgement
  • ability to work effectively as a member of a team.

Further Details

The position pays expenses, but no other remuneration.

How to apply

For a full application pack see links below or for any further information about the trustee roles, please email or call 07471 896782