Help To Claim Adviser

The Help To Claim service offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives. We deliver this service by telephone, email and web chat.

We are looking for applications for a number of Help to Claim Advisers that demonstrate a good working knowledge of the benefits system, excellent IT skills, to support clients to make and complete their new Universal Credit claim.  You will have a passion for working with people, helping them through challenging situations with a willingness to train and learn on the job.

We will also accept applications from candidates who are as yet untrained in benefits advice but who can show a basic understanding of and interest in the subject and who have the skills and ability to train quickly.

Citizens Advice Northumberland offers free and confidential advice online, over the phone, and in person.  We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

 

Employees benefit from:

• Being part of a committed team who work together to bring about positive changes for individuals, local communities and society as a whole
• Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
• Full training appropriate to the role
• 36 days annual leave (including bank holidays) for full time employees
• Access to our Employee Assistance Programme
• Northumberland Community Bank payroll savings scheme
• Enrolment in the Company Pension Scheme
• Flexible working conditions (level of flexibility will depend on service and role)

 

Citizens Advice Northumberland is a Disability Confident and Living Wage employer and has signed the North of Tyne Good Work Pledge.