Telephone and Digital Assessor

Just knowing you’ve helped to ease someone’s mind can be so fulfilling” is how our Telephone and Digital Assessors feel about their role.

They are a first point of contact for someone reaching out to us for help. You will be assessing what they may need, identifying what the issues are, helping them directly or drawing on specialist help from within our service. At Citizens Advice Northumberland we offer free and confidential advice giving people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.  

We are looking for someone who has a passion working with people, helping them through challenging situations with a willingness to train and learn on the job. Full training is provided that will lead to qualifications in Advice Quality Standards.

Vacancy Details

Salary:                £18,278 to £20,258 pro rata depending on experience 

Hours:                As part of our commitment to being a flexible employer,
applications are welcomed from candidates who are able to
offer up to 37 hours a week.

Location:            Ashington at our South East and Remote Advice Hub

Closing date:     9.00am  Wednesday 17 November 2021

Interviews:        Wednesday 24 November 2021