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X-WR-CALDESC:Events for Citizens Advice Northumberland
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DTSTART;TZID=Europe/London:20250923T103000
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SUMMARY:Webinar: How to handle volunteer concerns and complaints
DESCRIPTION:Managing concerns and complaints from volunteers is essential for maintaining trust\, safeguarding wellbeing and strengthening your volunteer involvement. \nIn this session\, we’ll look at how to create a safe environment where volunteers feel confident to raise concerns\, and how to respond appropriately when they do. \nWe’ll share practical advice on setting up proportionate procedures and ensuring your processes reflect your organisation’s values. You’ll also hear how other organisations have successfully handled volunteer complaints to improve practice and culture. \nThe webinar takes place on Tuesday 23 September\, from 10:30 to 12:00\, and is free to attend. \nThis session is suited to volunteer managers and anyone responsible for volunteer engagement and safeguarding. \nWe’ll be joined by expert speakers: Victoria Dickinson\, NCVO Associate; Catherine Haines\, Resolutions Manager at The Ramblers; and Steve Naylor\, CEO of Bucks Vision. They’ll share their insights and experience to help you: \n\ncreate a supportive environment where volunteers feel confident raising concerns\nestablish clear\, values-led processes for handling complaints\nrespond effectively to issues as they arise\n\nYou can find out more and register here.
URL:https://www.citizensadvicenorthumberland.org.uk/event/webinar-how-to-handle-volunteer-concerns-and-complaints/
LOCATION:Online
CATEGORIES:Thriving Together Northumberland
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