Citizens Advice Northumberland - Free, confidential and impartial advice

Need Advice?
We provide free, confidential and impartial advice and campaign on big issues affecting people's lives.
Get in Touch

For Telephone advice call: 0808 278 7944 Mon – Fri 9.00 – 4.30 Debt and Money advice call: 01670 339960 or text “DEBT” to 81400 Energy Advice call: 01670 339960 Macmillan Benefits advice call: 01670 339985

Our telephone lines are very busy. Don’t forget you can email us here.

Advice is available via email – click here

Get help applying for Universal Credit – here Or email us directly at uc@citizensadvicenorthumberland.org.uk or call 0800 144 8444 or 01670 339985

For Covid19 advice – click here

Please Note

Due to the latest government lockdown restrictions in England we at Citizens Advice Northumberland will be maintaining a face to face presence in our Ashington, Berwick, Blyth, Hexham and Amble offices for the most vulnerable clients and/or those who cannot access our services remotely for whatever reason to receive scheduled appointments on general or specialist advice issues.

Effective immediately we have suspended all drop-in sessions for 4 weeks, and will triage all clients through our freephone adviceline, local telephone numbers, emails, text and webform enquiries and attempt to support them remotely first if at all possible.

Our advice is still available over the telephone and online.

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Volunteers play a vital role in what we do. Could you join them & help us?

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Find Us

See all our locations and outreaches in the County, where we are & how to contact us.

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Research & Campaigns

See what we are doing in the community and how you can get involved.

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What people are saying

I would like to say a huge thank you for your time, patience and understanding. The service provided by the Citizens Advice Bureau is an invaluable community asset.
Thank you so much for all your help, you were a light at the end of a very dark tunnel, and the world is a nicer place for you being in it.