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What has become known as the ‘Horizon Scandal’ involves a dispute, between Post Office and a group of Postmasters, which took place over many years. It primarily concerned the reliability of the Horizon computer system used in post offices and issues related to Postmasters’ contracts.

The dispute culminated in civil litigation at the High Court, which concluded after a jointly agreed settlement in 2019. Several months later, in 2020, appeals of criminal cases in which the Post Office had acted as prosecutor began through the criminal courts. The Post Office is sincerely sorry for past events and recognises both the impact on individual lives and the length of time many victims have waited for justice. Providing compensation is a priority and they continue to take determined action to reform the business.

An independent public inquiry into the Horizon IT scandal was established in September 2020. Following a request from its Chair, Sir Wyn Williams, it became a statutory inquiry in June 2021. The Post Office is fully participating to assist its work.

Find out more here.

Citizens Advice Northumberland  is calling for volunteers of all backgrounds to deliver advice and support to our local people.

We’re launching an appeal for new recruits who can give their time to help people struggling with housing, benefits, fuel poverty, debt and any other problems they may face.  

Last year we supported  just under 20,000 people across Northumberland. We can only do this work thanks to our team of 70 volunteers, but we need more.

To find out more information on volunteering click here.