• Research & Campaigns

    See how we've been helping through campaigning, both locally and nationally

Campaigning for change

The experience of Citizens Advice gives a unique, fresh insight into the problems facing UK citizens. Citizens Advice Northumberland collects evidence of clients’ problems and uses this to campaign for changes in policies and services. We have a key role in speaking up for clients, raising issues brought into us, contributing to public debate and informing legislation.

National campaigning

Each local Citizens Advice office sends information about the problems brought to them (but not about their clients) to National Citizens Advice. Evidence is collated to help campaign officers identify national trends. Citizens Advice can then present evidence to policy makers by writing reports and submissions and participating in consultations to improve policies.

More information on our national campaigning can be found here: https://www.citizensadvice.org.uk/about-us/our-campaigns/

Local campaigning

Citizens Advice Northumberland use their client evidence to lobby MPs, councillors, the local authority and others, as well as presenting their findings in the media and taking part in awareness raising activities.

We have recently campaigned locally on issues such as:

  • Universal Credit
  • Mobile phone debts
  • Scams awareness
  • Big Energy Savings Week
  • Homelessness
  • Council Tax Collection