Get help applying for Universal Credit

Our Help to Claim service can help you find out if you can claim Universal Credit and if it is the right benefit for you.

We can support you in the early stages of your Universal Credit claim, from the application, through to your first correct payment.

Help to Claim is a National dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help you throughout the process of making your claim and:

  • how to gather evidence for your application
  • how to prepare for your work coach appointment
  • help you work out how much Universal Credit you will get depending on your circumstances and any income you may have
  • Provide support through the Managed Migration process.
  • Call us for free: 0800 144 8 444 Monday to Friday 8am – 6pm
  • Webchat can be accessed Monday to Friday 8am – 6pm here
  • Visit Help to claim for online advice and detailed information