Telephone and Digital Adviser

“Just knowing you’ve helped to ease someone’s mind can be so fulfilling” is how our Telephone and Digital Adviser’s feel about their role.

They are a first point of contact for someone reaching out to us for help. You will be assessing what they may need, identifying what the issues are, helping them directly or drawing on specialist help from within our service. You will provide information and advice to clients over the telephone and via digital channels ensuring all quality monitoring requirements are met.  At Citizens Advice Northumberland we offer free and confidential advice giving people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.  

As a result of additional funding, we are looking for someone who has a passion working with people, helping them through challenging situations with a willingness to train and learn on the job. Full training is provided that will lead to qualifications in Advice Quality Standards.

 

Employees benefit from:

• Being part of a committed team who work together to bring about positive changes for individuals, local communities and society as a whole
• Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
• Full training appropriate to the role
• 36 days annual leave (including bank holidays) for full time employees
• Access to our Employee Assistance Programme
• NEFirst Credit Union payroll savings scheme
• Enrolment in the Company Pension Scheme

 

Citizens Advice Northumberland is a Disability Confident employer and member of the Shine North East accreditation.