Make it your New Year’s resolution to volunteer for Citizens Advice Northumberland

Citizens Advice Northumberland  is calling for volunteers of all backgrounds to deliver advice and support to local people.

We are launching a January appeal for new recruits who can give their time to help people struggling with housing, benefits, fuel poverty, debt and any other problems they may face.  

Last year we supported just under 20,000 people across Northumberland . We can only do this work thanks to our team of 70 volunteers, but we need more.

No experience is necessary as full training will be provided, though basic IT skills (email, internet use) are required. 

As well as volunteers to offer advice to people in person, online or over the phone, there are opportunities for people to conduct research and campaign for change.

Citizens Advice Northumberland has offices across the County so wherever you live you won’t be too far away and travel expenses are paid. 

Citizens Advice Northumberland  volunteers come from all walks of life and choose to volunteer for a variety of reasons. They include students, people getting back into work after career breaks, people with part-time jobs, carers and people who have retired. 

Volunteers are often looking for new ways to gain valuable experience and enhance their skills, or to enjoy the opportunity to work with and meet different people.

Abi Conway, Chief Executive at Citizens Advice Northumberland said:

“We’re urging people to do something great this year and volunteer with Citizens Advice Northumberland.

“As well as doing something positive for the local community, we know people who give their time get a lot back, be it enjoying the camaraderie of working in a team, learning new skills or campaigning on issues that are important to them.

“We’ll give you all the training you need and would love to hear from you.”

Denise Yates, volunteer adviser at Citizens Advice Northumberland said:

“I became a volunteer almost four years ago after moving to Berwick-upon-Tweed to live. Wanting to put something back into my new local community and get to know people. I felt that Citizens Advice provided excellent training in the issues I care passionately about. Through my role I really feel as if I’m making a difference. The office is great and I’ve made some good friends. I would recommend volunteering to anyone.” 


To find out more and apply, click here.

email: or phone: 01670 339985

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