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Despite improvements, people are still struggling to make a claim for Universal Credit and to meet their essential living costs such as rent, energy and food during the 5-week wait for their first Universal Credit payment. A new report – Impact of Claiming Universal Credit – published by local Citizens Advice offices in the North-East[…]
Our Chief Executive Abi Conway is supporting the CEO sleepout by spending the night sleeping outside at the lovely (but cold) Alnwick Gardens in November to raise much needed funds to combat the plight of others who have to do this every night in dangerous and less salubrious surroundings. To donate to this fantastic cause[…]
Ms D was a single person with severe mental health issues. Ms D told us that she had accrued large debts whilst with her husband, but is solely financially and legally liable for them. Following her divorce, she has suffered with mental health issues and was using spending money as a coping mechanism and her[…]
Miss C lives alone in a private rented property and is in receipt of Universal Credit (UC). She was paying £108 per month direct from her UC for court fines which, after rent, left her with £44.29 to pay for food and household bills for a month. An adviser contacted the court to see if[…]
Mrs B had been unable to pay for her TV licence and the matter had been to court. She was visited by a bailiff and had allowed him access to her property. He insisted that she ask a family member for a loan of £100, which she did, and then told her that he would[…]
Mr A approached Citizens Advice Northumberland for help when his Employment Support Allowance (ESA) payments stopped. Mr A worked for many years but after suffering a heart attack and stroke, which lead to a range of physical health issues and memory problems, he had to give up working and claim benefits. After Mr A completed[…]
Citizens Advice Northumberland has been on the road helping local residents to save money on their energy bills as part of Big Energy Savings Week. Read the full story here.
We were featured on The Frontier Group’s website as a case study for the company implementing and streamlining our communication systems, read the full article here.
BBC Newsnight discuss Universal Credit – it was supposed to simplify the benefits system but has it worked?
